Manager, Operations Technology
Job Description:
This position will have responsibility for supporting and developing MT East’s and its sub-agents technical infrastructure consistent with regional business goals and worldwide standards. The incumbent will be responsible for:
- Providing technological support to MT East’s sub-agents with the network of 10 000 points of sales.
- Coordinating Technical Support Service group, implementing processes and procedures to improve Technical Support Service operating efficiency.
- Identifying sub-agents’ technological needs to optimise service delivery and ensure business growth.
- Managing projects of network and point of sale infrastructure development.
- Support regional operations initiatives to achieve established revenue and network development objectives.
Qualifications
- 4-6 years business experience (banking prefferable).
- 3-5 year working knowledge of telecom and IT industry
- 3-5 years of people management experience
- 3-5 years of account management experience
- Work experience in an international environment, preferably multinational company
- University degree – preferably from a technical faculty (IT, telecommunications or related)
- Fluency in English and Russian
- Business and financial acumen
- Microsoft Office standard software, Lotus Notes, understanding of databases and interface-techniques. Understanding of client-server solutions, PC Hardware and telecommunication
- High-energy person not afraid of hardship or difficulties.
- Fluency in other European languages
- Knowledge of international money transfer industry
- Cultural sensitivity and understanding of different ethnic groups, cultures and consumer backgrounds across several countries
- Strong leadership and management skills
- Ability to work cross-functionally within diverse cultural environment and different levels and functional departments within sub-agent organization
- Strong interpersonal & communication skills
- Strong presentation & training skills
- Adaptability
- Stress ToleranceAbility to travel (5-10%)
Western Union is a global leader in money transfer, with a history dating back more than 130 years. Today, Western Union continues to help consumers and businesses transfer money, send payments, and purchase money orders and prepaid services. Consumers can quickly and easily transfer money to approximately 300,000 Western Union® Agent locations in more than 200 countries and territories, enabling friends and families to stay connected — across town or across continents. Western Union is an industry leader with an eye toward providing fast, reliable and convenient money transfer services. We offer a challenging and fast-paced work environment, excellent compensation, and exciting career opportunities.